This privacy policy sets out how Richard Shock Woodturning uses and protects any information that you give Richard Shock when you use this website, including purchasing work through  the site or signing up to be a newsletter subscriber.

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​Richard Shock Woodturning is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

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Richard Shock Woodturning may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25 May 2018 having been updated to ensure compliance with the General Data Protection Regulations which came into effect at that date..

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 We may collect the following information:​

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• name

• contact information including email address

• demographic information such as postcode

• other information relevant to customer surveys and/or offers

 

What we do with the information we gather

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We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:​

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• Internal record keeping.

• We may use the information to improve our products and services.

• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, or mail. We may use the information to customise the website according to your interests

 

Security

 

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

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Cookies

 

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

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​We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data are removed from the system.

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​Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

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​You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

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​Links to other websites

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Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 

Controlling your personal information

 

Your information will not be given, leased or sold to third parties. 

 

As a client Richard Shock may hold the following information about you:

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• name and contact information (address, phone number, email address)

• information and documents relating to your commission

• billing and payment information regarding your purchase)

 

This information is used to fulfil my contract to supply you with your commissioned piece or purchased stock item, and to ensure continuing customer care. I also use your information to invoice you and to keep track of payments that you make for the company’s financial records.

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You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Richard Shock, 369 Woodstock Rd, Oxford, OX2 8AA

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​If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.​

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All reasonable physical and technical measures are in place to protect personal data, which is held either on paper or electronically at the company’s registered address. We do not store personal data in the Cloud.

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Purchases made online via www.woodstockturning.co.uk use a shopping cart provided by wix.com. Card payments made online are processed using PayPal. All transactions are subject to the PayPal privacy policy.

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Card transactions made in person make use of a Sumup card reader (www.sumup.co.uk) connected via Richard’s mobile phone for direct payment to the bank account in the name of Richard Shock Woodturner.

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Company financial records will be retained for six years following the end of the current financial year. Design information relating to commissioned pieces will be retained in perpetuity in order to provide continued customer care and to maintain a knowledge base. Email correspondence is also retained to enable customer care. Data held in the company’s PayPal account are retained for two calendar years.

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Prospective clients

As a prospective client, Richard Shock woodturner will hold the following information about you:

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• name, email address and phone number (and postal address if needed)

• details of the design and quoted cost of the item(s)

 

This information is used to prepare and send a quote in response to your request and to reply to any further questions. Once a quote is accepted, data are processed as described above for clients.

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If the quote is not accepted then any paper records containing personal information are destroyed. Email correspondence is retained to enable potential customer care or should the request be revived. Design information held electronically is retained to maintain a knowledge base.

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Newsletter subscribers

As a subscriber to Richard’s electronic newsletter, we hold the following information about you:

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• name

• email address

 

This information is transcribed into MailChimp and used to send periodic newsletters with details of recent work, new stock and forthcoming events at which Richard will be exhibiting and selling his woodturning. Please see the MailChimp privacy policy. Although based in the USA, MailChimp is committed to achieving compliance with the EU General Data Protection Regulation.

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Subscriber details are collected with their active consent via the following routes:

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• from clients or prospective clients with whom Richard has formed a business relationship

• personal contact with visitors to the Richard’s premises

• from enquirers over the phone or via the website www.woodstockturning.co.uk

• personal contact with people visiting Richard’s stand at events

 

For subscribers added on or after 25 May 2018, email or paper records of active consent will be held indefinitely. All newsletters have an Unsubscribe link. MailChimp maintains a record of unsubscribers to prevent them being contacted again.